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X-Ray Mag #62 - Sep 2014
X-Ray Mag #62 - Sep 2014
X-Ray Mag #62 - Sep 2014
X-Ray Mag #62 - Sep 2014
X-Ray Mag #62 - Sep 2014
X-Ray Mag #62 - Sep 2014
X-Ray Mag #62 - Sep 2014
X-Ray Mag #62 - Sep 2014
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ZEOS and HYDROS wings recall

ZEOS and HYDROS wings recall
Credit:  
Press Release
Forwarded by:   09-01-2014
xDeep via email

A recent recall has been updated and now only applies to the ZEOS 28 Single Wing. All ZEOS 28 Wings are now being recalled.
Please read the information below carefully. If you have one or more ZEOS 28 wings, you should immediately stop using it due to a drowning hazard and follow the procedure below to obtain a brand new replacement ZEOS 28 wing.
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Please read the information below carefully. If you have one or more ZEOS 28 wings, you should immediately stop using it due to a drowning hazard and follow the procedure below to obtain a brand new replacement ZEOS 28 wing.

A few days ago we announced the recall of ZEOS and HYDROS wings from specific series manufactured since January 2013. The reason was some material issues that led to delamination of the base fabric and coating in the internal bladder. The result of this was that the welds on some areas had separated leading to loss of gas from the bladder. All of the materials are quality inspected before manufacturing but it took some active use before this issue showed itself.

During further investigation of the manufacturing documentation, we have found, that only ZEOS 28 wings may be affected as this part of fabric was used only to manufacture this specific model. As we are Tec divers ourselves and therefore take every safety-related issue extremely serious and we want to be sure that all of the XDEEP wings that are in use meet our very high quality and safety standards.

The Zeos 38, Hydros 40 and Hydros 50 are no longer subject to the recall and can continue to be used.

The safety of our customers is the most important thing for us. We also really want to minimise the inconvenience to our customers as much as possible. We have therefore decided that we will completely replace all ZEOS 28 wings for brand new ones, even though it is only one part which may be affected. We sincerely hope that this option to own a brand new wing will compensate for the trouble.

Why did we decide to make a recall and replace the ZEOS 28 wings?

We understand that in most countries it's the peak of the diving season now and we really want to reduce the inconvenience to our customers. By replacing the wings with brand new ones, we will reduce as far as possible the time that it takes to sort out the problem and our customers will be able to enjoy the rest of the dive season with some new kit. And to make things even simpler, we've decided to replace all ZEOS 28 wings with new ones, regardless of the year of manufacture.

Please note, that only the wing should be send to us for replacement. The additional accessories, such as harness, backplate and weight pockets etc, do not need replacing so please hang on to them and don't send them to us.

How do I check if my wing is being recalled to be replaced to a new one?

Please check the model of your wing which is located on the label at the center of the BCD:

It may be necessary to remove the BCD from the harness to check the model of your wing.

If you don't know whenever your wing is being recalled or not, please contact us directly to get more information!

How do I get my new ZEOS 28 wing?

We've made the replacement procedure as straighforward as possible so just follow these simple instructions:

Click the button below and fill out the recall form.
Print the form.
Send your wing with the printed form to the address of the distributor for the region where you bought it. Alternatively, deliver it to the retail shop where you bought it.

We will then arrange to get you a new ZEOS 28 wing sent out as soon as possible and within 10 working days. If you have planned a dive trip soon, please let us know. We'll do our best to help you.

XDeep
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